Terms of service

Welcome to RollsDirect. By accessing or using our website (https://rollsdirect.com.au), you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Information

This website is operated by RollsDirect, a business under POS Alliance Pty Ltd (ABN: if you有，可写上).
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these terms.

We reserve the right to update or change these terms at any time.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old

  • You agree not to misuse our products or services

  • You will not use our products for illegal or unauthorized purposes

Any breach of these terms may result in termination of service.

3. Product Information

We aim to display accurate descriptions and images of our products. However:

  • Colours or packaging may appear slightly different in person

  • Product availability may change without notice

We reserve the right to discontinue any product at any time.

4. Pricing and Payments

All prices listed on our site are in Australian Dollars (AUD) and include GST unless stated otherwise.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Refuse or cancel any order if fraud is suspected

Payment is required at checkout through the available payment methods.

5. Shipping

We ship across Australia using multiple courier partners.

Estimated delivery times:

  • Metro areas: 1–5 business days

  • Regional/rural: 3–10 business days

Shipping times are estimates and may vary due to courier delays.
Once shipped, we are not responsible for delays outside our control.

For full details, please refer to our Shipping Policy.

6. Returns and Refunds

Our return policy allows returns under specific conditions.

You may request a return if:

  • The item is unused and in its original packaging

  • The request is made within the allowed return period

Faulty or incorrect items must be reported within 7 days of delivery.

Please refer to our Refund and Return Policy for complete details.

7. Accuracy of Billing Information

We reserve the right to:

  • Refuse any order

  • Limit quantities purchased

  • Cancel an order if inconsistent or suspicious information is provided

You agree to provide accurate and complete billing and shipping details.

8. Third-Party Services

Third-party tools (such as payment gateways or shipping carriers) have their own terms.
We are not responsible for issues resulting from those third-party services.

9. Personal Information

Your submission of personal data is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate any regulations

  • To transmit viruses or harmful code

  • To attempt to hack or manipulate the website

We reserve the right to terminate your service for violations.

11. Limitation of Liability

RollsDirect is not liable for:

  • Delivery delays

  • Product misuse

  • Losses due to improper installation or handling

  • Third-party service failures

To the maximum extent permitted by law, our liability is limited to the amount you paid for the product.

12. Governing Law

These terms are governed by the laws of Victoria, Australia.

13. Contact Information

For questions about these Terms of Service, contact us at:

📧 Email: sales@rollsdirect.com.au
📍 Address: 135 Keys Road, Moorabbin VIC 3189, Australia